Frequently Asked Question

We take pride in providing visitors safe, convenient, and reliable parking. We aim to ensure every customer receives fair and reasonable service when parking at Pepper Street Car Park Park.

Below, we compiled a list of frequently asked questions (FAQs) to help answer any questions.

Simply click on a question to reveal the answer! If you can’t find what you’re looking for, feel free to contact us, and our team will be happy to assist you.

General Information

Where is Parking Chester Located?

Pepper Street Car Park is located on Newgate Street, Chester, CH1 1DE. It is situated in the centre of Chester, within walking distance of the Grosvenor Shopping Centre, Chester Cathedral, Chester Train Station, and various restaurants, cafes, and hotels. Its central location makes it convenient for shopping, dining, and visiting local attractions.

What are the rates for pay parking?

What payment methods do you accept?

Pepper Street Car Park accepts card payments at the Pay Stations, as cash payments are not permitted. Hozah® Autopay is also available for automatic billing. Additionally, you can make a one-time payment online for added convenience. Hozah® Autopay automatically processes your payment upon entry and exit, ensuring a smooth parking experience.
🔹 Register with Hozah® Autopay for a more convenient payment process.

Where Can I Find the Pay Stations?

Do you have a ‘Pay Later’ option at ticketless car parks?

Do you offer monthly, quarterly, or annual parking permits?

Can I reserve a parking spot?

I’m a season ticket holder. What if I can’t find a space?

Is the car park safe and secure?

Parking Accessibility & Vehicle Types

Do you have dedicated parking for disabled drivers?

Do you have dedicated parking for parents with children?

Is there a specific parking area for motorcycles, bicycles, or scooters?

Do you have designated spots for electric vehicles?

Can I park a van, minibus, or motorhome?

Facilities & Assistance

Are there luggage trolleys available?

Are there car wash or detailing services at the parking space?

Can I get assistance if I lock my keys in the car?

Reporting Issues & Customer Support

How do I report a malfunction with a Pay Station?

What should I do if I see someone misusing a disabled or parent and child space?

How can I contact customer support?

Parking FAQS

Frequently Asked Question