Privacy Policy

Privacy Policy

Welcome to Pepper Street Car Park. These Terms of Service explain the rules for using our car park and website. By using our car park or visiting our website, you agree to follow these terms. Please read them carefully before using our services. If you do not agree with any part of these terms, please do not use our services.

1. Introduction

Pepper Street Car Park provides parking services in Chester. These Terms of Service apply to all visitors using our car park and website. By entering our car park or using our website, you agree to follow these terms.

2. Use of Our Car Park

You may use Pepper Street Car Park to park your vehicle, provided you follow the rules outlined below:

  • Vehicles must be parked in designated bays only.
  • Parking is at your own risk — we are not responsible for damage, loss, or theft of your vehicle or belongings.
  • You must follow all instructions from staff and posted signs within the car park.
  • Do not obstruct other vehicles or block emergency exits.
  • If your vehicle exceeds size or weight limits, you may not be allowed to park.
  • Keep noise levels low to avoid disturbing others.
  • Any illegal activity, including vandalism or theft, is strictly forbidden.

Failure to follow these rules may result in fines, towing, or denial of future access to the car park.

3. Parking Fees and Payments

Our parking fees are displayed at the entrance and within the car park. You agree to pay the correct fee based on when your vehicle is parked.

Debit or credit cards can be used at the pay stations on Levels 1, 2, and 3. Hozah offers automatic payment options.

We do not accept cash payments. Failure to pay the required fee may result in a parking fine or penalty.

Refunds are not provided unless there is an error in the payment process. If you believe you have been charged incorrectly, please get in touch with us.

4. Season Tickets and Permits

We offer monthly, quarterly, and annual permits for regular users. Permits are linked to your vehicle’s registration number and can only be used for one vehicle at a time.

Permits are non-transferable and non-refundable unless we decide otherwise due to exceptional circumstances.

If you lose your permit or need to change the registered vehicle, you must notify us immediately. Misuse of a permit may result in its cancellation without a refund.

5. Access and Security

Pepper Street Car Park is open 24 hours a day, 7 days a week. While we aim to keep the car park secure with CCTV and security staff, we are not responsible for any loss, damage, or theft that occurs while your vehicle is parked.

You are responsible for securing your vehicle and belongings. Please do not leave valuables in your vehicle.

We may close the car park or restrict access for maintenance, repairs, or safety reasons. If this happens, we will notify you in advance.

6. Automatic Payments with Hozah

If you sign up for Hozah automatic payments, you agree to allow Hozah to charge your payment method based on the time your vehicle is parked.

Hozah uses license plate recognition to track your vehicle’s entry and exit. When you sign up, make sure your vehicle’s registration number is correct.

You must contact them directly if you have any issues with Hozah payments. Pepper Street Car Park is not responsible for any errors caused by Hozah.

7. Prohibited Activities

You are not allowed to:

  • Park in disabled bays without a valid permit.
  • Leave your vehicle overnight without permission.
  • Use the car park for commercial purposes without approval.
  • Carry out repairs or maintenance on your vehicle.
  • Dispose of waste or litter in the car park.
  • Use the car park for sleeping, loitering, or any non-parking activity.

If you break any of these rules, we may take action, including issuing a fine or asking you to leave the car park.

8. Liability

Pepper Street Car Park is not responsible for:

  • Damage to your vehicle or belongings caused by other visitors.
  • Loss or damage due to weather, fire, vandalism, or theft.
  • Any injury or accident within the car park, unless caused by our negligence.

You are responsible for any damage you cause to the car park or other vehicles. If you damage property or another vehicle, report it to us immediately.

9. Complaints and Disputes

If you have a problem with our services or believe you were charged incorrectly, call 01245 392 289.

We aim to resolve all complaints within 14 days. If unsatisfied with the outcome, you may escalate the matter to a local authority or legal body.

10. Termination of Service

We reserve the right to refuse entry or remove any vehicle or person from the car park if:

  • You fail to pay parking fees.
  • You breach these Terms of Service.
  • Your vehicle poses a safety risk.
  • You engage in illegal or dangerous behaviour.

We may also cancel or suspend your permit if you misuse it or violate these terms.

11. Changes to Terms of Service

We may occasionally update these Terms of Service to reflect changes in our services or the Law. The updated terms will be posted on our website with a revised date.

If you continue using our car park after any changes, you agree to the new terms.

12. Data Protection and Privacy

We respect your privacy and handle your data according to our Privacy Policy. Secure systems and encryption protect your payment details, vehicle information, and personal data.

We do not share your data with third parties except for trusted partners who help us provide our services (such as payment processors and security services).

13. Governing Law

The laws of England govern these Terms of Service. Any disputes related to them will be handled in the courts of England.

14. Contact Information

If you have any questions or concerns about these Terms of Service, you can contact us at: